FAQs

Do You Accept My Insurance?

I accept several major carriers and can confirm which insurance plans are accepted via email or a consultation call.  For currently accepted plans, click here. This list will be updated as more plans are approved. 

How Do I Pay for Sessions?

You can use insurance for some plans, while others may require you to use out-of-network benefits, where you pay upfront and seek reimbursement. Please check with your insurance provider for details.

Cash Rate: $135 per session.  This rate will increase to $150 per session on July 1, 2026.
Payment Methods: Visa, Mastercard, Discover, and American Express.
(Note: Cash or checks are not accepted at this time.)

Can I Use My Employee Assistance Program (EAP)?

It depends on your EAP provider. Some allow you to choose your own counselor, while others may require contracted providers. See the plan list linked above for details.  Please check with your EAP to confirm eligibility.

 Why Do I Need to Provide a Credit Card to Book Online?

A valid credit card is required to hold your appointment. If you miss your appointment or cancel without contacting me, a $50 no-show fee may be charged. Waivers are available for emergencies and are reviewed on a case-by-case basis. Your card will not be charged until after your session. If using insurance, your card is only charged if there’s an issue with coverage or for applicable fees.

Which States are you licensed in?

I am licensed in two (2) states: Ohio and Massachusetts.  You must be physically located in either state to receive services due to licensure restrictions.  As more states become available for licensure, this section will be updated.  

Do You Offer In-Person Sessions?

No. Dryad Counseling operates exclusively through telehealth sessions.

How Do I Know You’re a Good Fit?

If you’ve made it this far, you’re likely considering if I’m the right fit. While I can’t guarantee compatibility, you can read client reviews here to help you decide.

Do You Provide Letters for HRT, Gender-Affirming Surgery, or Accommodations?

Yes, letters are provided on a case-by-case basis. You typically need to be an established client. While HRT often doesn’t require a letter, some insurance plans may require one. Workplace and academic accommodations depend on specific legal and licensure requirements.

What Can I Expect from Appointments?

• Free Phone Consultation (15 min): Ensures we’re a good fit and allows you to ask questions.

• Intake Appointment (60 min): Discuss symptoms, social supports, substance use, and treatment planning.

• Follow-Up Sessions (50-60 min): Guided by your treatment plan. Occasionally, shorter sessions may be scheduled depending on the client's needs. 

Do You Accept Medicaid or Medicare?

• Ohio Medicaid: I do not accept Ohio Medicaid.

• MassHealth: I don't currently accept MassHealth plans. 

• Medicare: I cannot yet accept most Medicare plans.  See the linked list above for more details. 

Do you offer life coach services?

No.  All services are offered through Dryad Counseling with the intent to treat mental health conditions and symptoms related to those conditions.  Life coach services may be helpful to some individuals who are seeking help in a specific area.  This blog post from opencounseling.com may help clear the air on these services versus therapy: https://blog.opencounseling.com/life-coach-vs-therapist/. 

How do I refer someone to you?

There are a few ways to do this, depending on your role. 

Other healthcare providers: Email providers@dryadcounseling.com. Include your name, contact information, and a brief description of the concerns related to the referral. You do not need to include the client's name or contact information. 

Parents or Spouses: Email me directly at zpichler@dryadcounseling.com.  I can answer general questions about services and processes, but I will not book a consultation for your child or spouse through you; the person will need to contact me directly.  Why is this the case? DC only sees adults, and adults without a guardian have the right to determine their treatment. 

Yourself: Book a consultation through the services page. 

Do You Have Crisis Resources?

Yes. Click here for crisis support information and resources.